Julkaisut

Kaarlo Laite: Firm Core Business Processes and the Effect on Performance (11.10.2010)

This study investigates firm’s core business processes’ effect on its performance. First, a conceptual model including the three core business processes, product development management, supply chain management and customer relationship management, and performance measures is constructed based on previous research and literature. The conceptual model consists of 16 research hypotheses. Second, empirical evidence is introduced to test the research hypotheses. Finally, the conceptual model is partly verified through the test of hypotheses.

The findings of this study support the importance of core business process integration. It seems that one core business process directly driving the performance is the customer relationship management. However, both product development management and supply chain management are paramount for overall success of a firm. According to the results of this study the managers should attempt to integrate the firm’s core business processes, by implementing cross-functional integration, customer driven development, and demand supply integration. These actions and implementations should help a firm in the pursuit of financial performance.

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