Julkaisut
Robert Wendelin: Bond Audit, A Method for Evaluating Business Relationships Related to BSC and TQM - Cases from 14 Companies in Seven Industries (29.01.2008)
Bonds were found to be important regulators of business relationships in this study. By influencing the bonds using bond management one may have possibilities to strengthen or weaken the business relationship. The main finding of this paper is that a bond audit can be used as a tool for analyzing business relationships and for consulting activity with the aim of strengthening or weakening business relationships. The findings are based on 14 case studies including 14 companies in seven different industries.
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